Searching for your ideal rental is easy using the website’s built-in search tool. On the page, you’ll find a search form where you can enter your check-in and check-out dates, number of adults and kids, and even filter by accommodation type (e.g., Apartment, Villa, Townhouse) and number of bedrooms. Simply fill in those details and hit search. This will bring you to the search listings page which shows all properties matching your criteria. You can further sort or filter results on that page – for example, filter by location/neighborhood or amenities. Each listing result will show a summary of the property, the guest rating, and the starting price per night. If you want to see more options without dates, you can also click “See all” to browse all properties.

If your search doesn’t show any available properties, first try adjusting your filters or dates. In popular seasons, certain villas might be booked, so flexible dates can help. The site might also show similar alternatives if your exact choice is full. If you still can’t find something suitable, it’s a good idea to contact Sunny Family’s reservation team directly – often they can check manually or suggest a combination of stays (e.g., switching villas during your stay) to accommodate you. They may also inform you of any upcoming openings or cancellations. Additionally, ensure that you’ve included all guests in the search correctly; if you search for 1 adult but actually have 4 people, results will differ. The Sunny Family team is very responsive and can often help you find a solution even if online it looks full.

The numerical ratings you see on listings (like Villa 9.1 The Bird Song or Apartment 9.7 Bali Dreaming) are the average guest review scores out of 10. These are aggregated from guest feedback – for example, a score of 9.1/10 indicates guests rated that property’s experience as excellent. Sunny Family has an in-house review system for guests who stay, and those scores are displayed to help future guests gauge satisfaction. So, a higher number means consistently great reviews. The listing title sometimes cleverly incorporates the rating (e.g., “Villa 9.4 Bali Boheme” suggests a 9.4 rating). These reviews consider factors like cleanliness, comfort, location, value, and staff service. When deciding, you can use these scores as a quick quality indicator – almost all Sunny Family properties have high ratings (generally 8.5 and above, which is “Very Good” to “Superb”), so you really can’t go wrong, but of course, reading some individual reviews can give you more insight.

Yes, the prices shown on the listing results are typically per night for the accommodation, based on the dates and number of guests you entered. The default currency on is Indonesian Rupiah (IDR). You’ll see something like “From IDR 3,349,000 ($197) / night” as an example. This indicates the base nightly rate in IDR, and in parentheses an approximate conversion to USD for convenience. If you’re booking in a different currency or from overseas, you can still book in IDR – your credit card or bank will handle the conversion. Some booking engines allow you to change the display currency, but generally Sunny Family shows IDR with a USD reference. Note that “From” means that’s the starting rate; actual rates may be higher on certain dates (peak season) or for additional guests. When you proceed to booking, it will calculate the total for your stay (including any taxes or service fees) clearly before you confirm payment.

Once you’ve found the property you want, click on it to open the detailed page. There you can review all the information, see more photos, and select your desired unit (if it’s a multi-unit property like Aparts). Choose your dates (if not already selected) and look at the price breakdown. Then hit the “Book Now” button. You’ll be prompted to enter your details (name, contact, etc.) and proceed to a payment method. Sunny Family’s site will usually require a deposit or full payment to confirm the booking, which you can pay by credit card or possibly bank transfer. Complete the payment steps – it’s a secure online process. Once done, you should receive a confirmation email with your booking details and a reservation number. If you encounter any issue during booking (like a card problem or site glitch), you can contact their support and they can hold the unit for you while you sort it out. Because Sunny Family offers a Best Price Guarantee for direct bookings, you can be confident you’re getting the lowest rate by booking on their site. After booking, feel free to reach out to their team via WhatsApp for any pre-arrival arrangements (airport pickup, special requests, etc.), as they’re very accommodating.

Yes, the reviews displayed are from real guests who have stayed at Sunny Family properties (you can see some on the About page as well, with names and dates). Sunny Family prides itself on transparency and genuine hospitality, so they publish authentic feedback – both to inform future guests and to continually improve their services. You’ll notice reviews highlight aspects like the strong Wi-Fi for remote work, the responsive staff, and how properties “look even better than the photos”. Many guests also leave feedback on third-party platforms (like Booking.com or Airbnb), but Sunny Family’s direct site collects its own ratings which are typically in line with those external ones. Since the company manages over 200 units and has hosted thousands of guests, they have a large base of reviews which are overwhelmingly positive (lots of 9s and 10s out of 10). Reading these can give you confidence in what you’re booking. If you want additional assurance, you can cross-check the property on an OTA (Online Travel Agency) for reviews, but often you’ll find the same high satisfaction level there. In short, the reviews are trustworthy and reflect real experiences – Sunny Family wouldn’t last in the Bali hospitality scene (which is very word-of-mouth driven) if they weren’t delivering on promises!